Shipping Policy

Notice: Shipping is not available for some islands of the United States, such as Hawaii, Las Vegas, and so on.

The shipping fee might be raised at a percentage of 20% during peak season, starting from August.

Why Does Shipping Take Longer Now?

There are fewer flights than before due to covid-19

Strict QC check on material quality, zippers, seams, embellishments and motifs, interiors, lining and so on.

Strict disinfection on each parcel to guarantee health and safety.

Receiving Time = Processing Time(Normally 48 hours) + Shipping Time

Why Does Your Order is Sent in Separate Shipments？

Products on your order are in different warehouses.

Your multi-product order is too overweight to fit in a single box.

The system automatically divides the package if your order contains pre-sale items

* Xingedetrade will not charge you extra fees caused by multiple deliveries per order.

Other Notes:

1. After the order has been paid, the warehouse needs 1-3 days to process your order. You will receive a notification once your order has been shipped.
2. We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
3. If there is any shipping issue with your package , you must contact Customer Support within 180 days of placing your order. Questions about your order please contact(within 24hr email reply): service@xingedetrade.com

How Do I Know That My Order Has Been Shipped?

After your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online. Not receiving notification emails is often caused by the following reasons:

1. Email went to your spam folder
2. Email is blocked by your mail server
3. Email is prevented by the filter in your account setting
4. Networking problems
5. Wrong email address

If you encounter any of the problems above, simply check your spam folder, account setting, and network and make sure our email safely goes to your inbox just in case you might miss some critical notification email from us.