Notice: Shipping is not available for some islands of the United States, such as Hawaii, Las Vegas, and so on.

The shipping fee might be raised at a percentage of 20% during peak season, starting from August.

Why Does Shipping Take Longer Now?

• There are fewer flights than before due to covid-19

• Strict QC check on material quality, zippers, seams, embellishments and motifs, interiors, lining and so on.

• Strict disinfection on each parcel to guarantee health and safety.

Receiving Time = Processing Time(Normally 48 hours) + Shipping Time

Other Notes:

1. After the order has been paid, the warehouse needs 1-3 days to process your order. You will receive a notification once your order has been shipped.
2. We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
3. If there is any shipping issue with your package , you must contact Customer Support within 180 days of placing your order. Questions about your order please contact(within 24hr email reply): service@xingedetrade.com

How Do I Know That My Order Has Been Shipped?

After your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online. Not receiving notification emails is often caused by the following reasons:

1. Email went to your spam folder
2. Email is blocked by your mail server
3. Email is prevented by the filter in your account setting
4. Networking problems
5. Wrong email address

If you encounter any of the problems above, simply check your spam folder, account setting, and network and make sure our email safely goes to your inbox just in case you might miss some critical notification email from us.

We have a 7-days return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us info@xingedetrade.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@xingedetrade.com

Damages and issues.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.